Question 1

What is an MSP and why do schools need one?

Accepted Answer

A Managed Service Provider (MSP) is a company that remotely manages a school's IT infrastructure and systems on a proactive basis. Schools need MSPs because they provide expert-level IT support without the cost of hiring full-time IT staff, ensure systems are always monitored and maintained, reduce downtime, improve security, and allow educators to focus on teaching rather than troubleshooting technology issues. For faith-based schools with limited budgets, an MSP delivers enterprise-quality IT management at a fraction of the cost.

Question 2

How much do MSP services cost for a school?

Accepted Answer

MSP pricing for schools typically follows two models: per-user pricing (ranging from $50-150 per user per month depending on services included) or flat-rate pricing based on your school's size and needs. The value far exceeds the cost when you consider prevented downtime, avoided data breaches, reduced hardware failures, and eliminated need for dedicated IT staff. We provide custom quotes based on your school's specific requirements, ensuring you only pay for what you need.

Question 3

What's the difference between break-fix IT and managed services?

Accepted Answer

Break-fix IT is reactive—you call for help only when something breaks, paying per incident with unpredictable costs and extended downtime. Managed services are proactive—we continuously monitor your systems, apply updates, and prevent problems before they occur. This means consistent monthly costs, minimal downtime, better security, and technology that supports rather than interrupts learning.

Question 4

How quickly can you respond to IT emergencies?

Accepted Answer

Our response times vary by issue severity: critical issues affecting multiple users or core systems receive response within 15 minutes with 24/7 monitoring, high-priority issues within 1 hour, and standard requests within 4 hours during business hours. We provide round-the-clock monitoring so problems are often detected and resolved before users even notice.

Question 5

Will you work with our existing technology and software?

Accepted Answer

Absolutely. We're experienced with the full range of educational technology including student information systems (SIS), learning management systems (LMS), Google Workspace, Microsoft 365, Apple devices, Chromebooks, interactive whiteboards, and specialized educational software. Our goal is to enhance your existing investments, not replace them unnecessarily.

Question 6

How do you ensure data privacy for student records?

Accepted Answer

We take student data privacy extremely seriously and maintain full FERPA compliance. Our security measures include encrypted data transmission and storage, role-based access controls, regular security audits, staff background checks, and documented data handling procedures. We sign Business Associate Agreements when required and provide compliance documentation for your records.